Root Cause Analyzer Course

Root Cause Analyzer Course

$99.00 / Seat

Select below the number of seats you want to license.  At checkout, you are asked to create a Group Name under which to manage training activities (the system will assign one if you forget), and create a user name and password with which to sign in as a Group Leader.  (To keep Group Management simple, only 1 course or bundle is allowed in the cart at a time). On purchase, just sign in with the email or username and password you created.  This will give you access, through the site menu, to the Group Management page.  There you will find instructions for enrollment in and monitoring of the training and for assigning additional Group Leaders. The multi-seat discount structure shown below is applied directly in the cart.  Call for Enterprise discounts.

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Companies often experience difficulty in finding and eliminating root causes of problems.  Some symptoms you might see:

  • People fail to look beyond “what is in front of them”
  • “Human error” is frequently identified as the “root cause”
  • Problems that have gone through root cause analysis re-occur

Root Cause Analyzer Course

Get Rid of Troublesome Problems Once and For All!

The Root Cause Analysis course is an on-line course that individuals or teams can use to learn an effective process for root cause analysis, including use of tools and data, to ensure that troublesome problems are resolved and do not reoccur.

The course emphasizes:

  • Looking at the whole system
  • Effective use of analysis and tools
  • Making decisions based on facts
  • How the elements of root cause analysis / corrective action work together
  • Finding and eliminating the root cause

An important issue for many organizations is getting people beyond the narrow range of potential causes they may see in their own environment.  4aBetterBusiness developed the proprietary Ways Systems Fail tool, covering about 1,000 failure types in 38 different categories, to broaden the learner’s view of potential failure sources .  Ways Systems Fail improves their ability to look at the whole system and get to the real root cause.

The course covers:

  • Introduction and rationale for eliminating root cause
  • Root Cause Analysis Stage A: Identify and Contain
  • Root Cause Analysis Stage B: Assess Situation and Causes
  • Root Cause Analysis Stage C: Solution Selection and Implementation
  • Selection, Construction and Use of Problem-Solving Tools, with Examples
  • Test to Reinforce Comprehension
  • Includes certificate with course name, participant name and date

The topics covered include:

  • The difference between containment action and corrective action
  • Strategies for fact gathering and analysis
  • Criteria for including problems in your analysis
  • Techniques for separating the root cause from other causes
  • How to assure that your solution prevents recurrence of the root cause
  • What to do if you do not control the process that contains the root cause
  • Controls to hold the gains
  • Explanation and use of quality tools
  • Exercises in application of tools to get results

Problem-Solving Tools.  For each of the Problem-Solving Tools listed below, the course includes a short description, how to construct it, the types of information it provides, when to use it, and other tools that work with it (as applicable).  The tools include:

  • 5 times Why
  • 6 Honest Serving Men + 1
  • Affinity Diagram
  • Brainstorming
  • Cause and Effect (Fishbone)
  • Check sheet
  • Control Chart
  • Correlation Diagram
  • Force Field Diagram
  • Histogram
  • Inter-Relationship Diagram
  • Pareto Chart
  • Process Mapping
  • Run Chart
  • Scatter Diagram
  • Tree Diagram

Purchase of licenses provides access to the course for 6 months.